Frequently asked questions

Sign in to your account to see how many loyalty points you’ve earned so far. Your account dashboard will show your current points balance and tier status.

When you add eligible items to your cart, you’ll be guided at checkout to choose whether to use your points for a discount. This option will only appear on the final checkout page, not in your cart itself. Discounts are applied based on your tier level and the correct eligible items being in your cart at time of checkout.

Yes. Approximately 50% of your points will expire after one year. We recommend keeping an eye on your points balance so you don’t miss out on discounts.

You can refer friends to earn rewards when they make a purchase. Simply add your email to the refer a friend (https://www.iknowthisgirl.co.uk/refer-friends)page to generate a unique referral code here and copy and paste it to your friends.

No problem! You can get your link again by signing into your account and clicking the “Refer a Friend” link in the footer of our website. This will automatically reveal your unique link again.

Referral rewards and loyalty points can only be redeemed on eligible items. Points are applied at the final checkout stage, and your tier level may affect the discount you receive. Points cannot be transferred to another individual's account and points can only be applied to the listed items within each tier.