Question 1

How do I track my loyalty points?

Accepted Answer

Sign in to your account to see how many loyalty points you’ve earned so far. Your account dashboard will show your current points balance and tier status.

Question 2

How do I use my points when shopping?

Accepted Answer

When you add eligible items to your cart, you’ll be guided at checkout to choose whether to use your points for a discount. This option will only appear on the final checkout page, not in your cart itself. Discounts are applied based on your tier level and the correct eligible items being in your cart at time of checkout.

Question 3

Do my points ever expire?

Accepted Answer

Yes. Approximately 50% of your points will expire after one year. We recommend keeping an eye on your points balance so you don’t miss out on discounts.

Question 4

How does the Refer a Friend program work?

Accepted Answer

You can refer friends to earn rewards when they make a purchase. Simply add your email to the refer a friend page to generate a unique referral code here and copy and paste it to your friends.

Question 5

What if I lose my Refer a Friend link?

Accepted Answer

No problem! You can get your link again by signing into your account and clicking the “Refer a Friend” link in the footer of our website. This will automatically reveal your unique link again.

Question 6

Are there any restrictions on using referral rewards or points?

Accepted Answer

Referral rewards and loyalty points can only be redeemed on eligible items. Points are applied at the final checkout stage, and your tier level may affect the discount you receive. Points cannot be transferred to another individual's account and points can only be applied to the listed items within each tier.

Frequently asked questions