Return & Exchanges
CHANGED YOUR MIND?
We hope you love your purchase, but if for any reason you’re not fully satisfied, or have simply changed your mind, you’re welcome to return your item within 28 days of receiving your order, provided it is unused, in its original packaging, and in a resaleable condition.
To request a return or exchange, please email us at hello@iknowthisgirl.co.uk. We’ll send you a returns form and the address to send your item(s) to.
Please ensure your return is sent via a tracked and insured service, as we cannot accept responsibility for items lost or damaged in transit. Customers are responsible for return postage costs unless the item is faulty or incorrect.
Once we’ve received and inspected your return, we will issue a full refund to your original payment method (excluding original shipping costs, unless the return is due to our error). Refunds are typically processed within 3 -6 working days of receiving the return.
DAMAGED OR INCOMPLETE ITEM?
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at hello@iknowthisgirl.com. We kindly ask that you provide clear photos or a short video of the damaged item(s) and the packaging to help us assess the situation and resolve it promptly.
All products are hand-tested, packed, and shipped with care from our Bristol warehouse. We require clear evidence to confirm the damage occurred during shipping so we can raise a case with the courier and avoid unnecessary losses as a small independent business.
Once the damage has been assessed and raised with the courier, we’ll ensure you receive a replacement or a refund if the item(s) are no longer in stock as quickly as possible.
Shipping & Packaging
ECO-FRIENDLY PACKAGING
All items are thoughtfully wrapped using eco-friendly materials. At times, we reuse bubble wrap or foam from received deliveries — these are not newly purchased plastics, but repurposed for safe transit. The remainder of our packaging is recycled, recyclable, or biodegradable wherever possible.
UK SHIPPING
We aim to dispatch all orders within 1–3 business days of receiving payment. Orders are sent via tracked delivery, and shipping costs are calculated by weight and shown at checkout.
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Free UK shipping on orders over £70
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For Northern Ireland, due to increased courier charges, free shipping applies on orders over £150
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Customs charges may apply for Northern Ireland depending on order contents and courier used
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If you experience any delays or your order does not arrive as expected, please contact us at hello@iknowthisgirl.co.uk. If your item is lost or damaged and the courier confirms this in writing, we will issue a full refund.
IMPORTANT
Please ensure your shipping and contact details are correct when placing your order. We cannot be held liable for any issues caused by incorrect or incomplete information. Let us know immediately if your address changes after placing your order.
We reserve the right to cancel any order at our discretion. If this occurs, you will be refunded in full.
INTERNATIONAL SHIPPING AND CUSTOMS
We offer free EU shipping on orders over £1,000. If your country isn't listed at checkout, please contact us with your delivery address and the items you’d like to order - we’ll be happy to provide a custom shipping quote.
Please note: International and EU customers are responsible for any local duties, taxes, customs fees, or handling charges upon delivery. These fees are set by your country’s customs office and vary widely, typically between 20–30% of the item value. We are not able to estimate or cover these costs.
If you refuse delivery or do not pay customs charges, and the item is returned to us, we will issue a refund only if the item is returned in its original condition. In this case, return shipping and any incurred fees are the customer’s responsibility.
LOCAL COLLECTION (BRISTOL)
If you're based in or travelling through Bristol, you're welcome to collect your item in person to save on shipping. Just drop us a message and we’ll share our collection address.