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privacy policy

privacy & safety

THE TYPE OF INFORMATION WE COLLECT

To improve our customer experience we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

HOW WE COLLECT YOUR INFORMATION?

If you send us a message via our contact form,  purchase a product our online store, or if you subscribe to our mailing list, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

WHY DO WE DO COLLECT YOUR PERSONAL INFORMATION?

The reason we  collect your Non-personal and Personal Information is for the following purposes:

  1. To provide and operate our Services;

    • We collect your email address to send you our marketing campaigns (if you opt-in) as well as send you updates on your order.

    • We collect your address for shipping purposes

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

HOW WE STORE, USE, SHARE AND DISCLOSE YOUR PERSONAL INFORMATION

I Know This Girl is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW WE COMMUNICATE WITH YOU

We may contact you to notify you regarding an order placed with us, discuss a refund/ exchange, to resolve a dispute, to collect any monies owed, to share our updates and promotions via email marketing (if you've opted in), or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

For these purposes we may contact you via email, or via telephone if you have requested a call with us and shared your number. 

YOUR RIGHTS

You have the right to ask us for your personal information to be amended, corrected or deleted. If you don’t want us to process your data anymore, please reach out to us via the contact details below.

 

UPDATES
We reserve the right to update our privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

CONTACT US
For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us via email or by post:

I Know This Girl

103 Claude Road

London

E10 6NF

United Kingdom

payment methods

We accept all major Credit / Debit Cards as well as Offline Payments

Payments
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