CHANGED YOUR MIND?
We hope you love your purchase, but if for any reason you’re not fully satisfied, or have simply changed your mind, you’re welcome to return your item within 28 days of receiving your order, provided it is unused, in its original packaging, and in a resaleable condition.
To request a return or exchange, please email us at hello@iknowthisgirl.co.uk. We’ll send you a returns form and the address to send your item(s) to.
Please ensure your return is sent via a tracked and insured service, as we cannot accept responsibility for items lost or damaged in transit. Customers are responsible for return postage costs unless the item is faulty or incorrect.
Once we’ve received and inspected your return, we will issue a full refund to your original payment method (excluding original shipping costs, unless the return is due to our error). Refunds are typically processed within 3 -6 working days of receiving the return.
See the returns page for further information.
